A leading Internet Infrastructure services provider with deep penetration across geographies and providing sub-second performance to customers, offers wide range of services around DNS infrastructure. The client approximately handles 40% of DNS traffic around the world.
With intense competition due to consolidation of operations, rapid advances in technology, flatter pricing structures and rapidly changing consumer preferences; the Internet Backend Services industry is witnessing intense competition. This has compelled the client to constantly evolve its products and services to stay competitive in the industry, which has intensified their margin pressures.
The client saw the need to enhance the product lifecycle management to improve their services to customers. They also intended to reduce the Total Cost of Ownership and ensure that the long running projects were delivered efficiently.